Frequently Asked Questions

Everything you need to know about your Klim Jewelry experience.

What materials are used in Klim Jewelry pieces?

We use high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.

How should I care for my jewelry to prevent tarnishing?

To maintain the shine, avoid contact with water, perfumes, and lotions. Store your pieces in a cool, dry place and use a soft microfiber cloth for gentle cleaning.

What is your shipping policy?

We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information is provided via email once shipped.

Can I return or exchange my purchase?

Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.

Do you offer a warranty on your products?

All Klim Jewelry items come with a 6-month warranty against manufacturing defects. This does not cover accidental damage or natural wear and tear.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and modern 'buy now, pay later' options like Klarna and Afterpay.